Appointments

All consultations are by appointment only and are available during our opening hours.

Only one patient can be seen per appointment. Please make a separate appointment for each person if multiple people need to be seen.

Booking appointments

Hall Green Health use an online system for requesting appointments, called Anima.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.

Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.

Your request will be handled in exactly the same manner, whether you complete the Anima request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.

We would encourage all patients, who can do so, to use Anima as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

You can also:

• phone us on 0121 777 3500
• visit the surgery and speak with a receptionist

Failure to attend appointments (DNAs)

Failure to attend appointments is often called a Did not attend (DNA).

Not attending appointments is a waste of NHS resources.

Repeat non-attendees will receive a letter of caution and may result in being removed from the practice list.

How to cancel your appointment

• follow the instructions in your appointment reminder text message
• use your NHS account (through the NHS website or NHS App)
• use Patient Access
• use Anima
• using our website form
• phone us on 0121 777 3500 during opening hours

Our clinical team

Hall Green Health employs a large range of clinicians. These clinicians are all appropriately trained and supported by our duty doctors.

As part of our triage, we may book you with one of our clinicians, other than a GP, where appropriate. These decisions are made based on the information that you provide when requesting an appointment. Please provide as much accurate information as possible to ensure that you are booked with right person.

What you can do if you need help when we are closed

There are a number of different out-of-hour options available to our patients.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

Home visits are for people who are truly housebound or whose medical condition means they are too ill to travel.

Patients are requested to telephone before 10.30am if a visit is required that day. Only medically urgent visits will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to prioritise house calls.

We feel that modern health care can best be delivered in a health care setting and therefore we try to discourage home visits. Individual circumstances may make a home visit desirable but please remember that visits by a doctor are not appropriate for common childhood illnesses, headache, earache, tummy bugs, sore throats or flu.

You may not be fit to travel by bus or to walk, but car transport is often available from friends, relatives or taxis. It is not harmful to take a child with a respiratory infection or fever outside.

If you do need a home visit, call our Reception team on 0121 777 3500 and select option 1.

Related information

Sick notes

Test results

Health A to Z

Guide to our Phone System